Thank you for choosing CaptionLens. We stand behind the quality of our caption glasses and provide a 12-month limited warranty for eligible products purchased from our official website or authorized sales channels.
1. Warranty Period
[Brand Name] provides a 12-month limited warranty from the date of delivery.
During this period, eligible products are covered against defects in materials and workmanship under normal use.
2. What Is Covered
This warranty covers defects in materials or workmanship under normal use.
Covered issues may include:
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Hardware malfunctions caused by a manufacturing defect
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Charging or battery issues caused by a manufacturing defect
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Display or caption projection issues caused by a hardware defect
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Microphone, speaker, or connectivity issues caused by a hardware defect
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Charging case defects, if included with your original order
If a covered issue is confirmed, we may offer troubleshooting, repair, replacement parts, or a replacement unit, depending on the situation.
3. What Is Not Covered
This warranty does not cover damage or issues caused by:
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Normal wear and tear
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Scratches, dents, stains, or cosmetic damage
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Scratched or damaged lenses caused by use, cleaning, or storage
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Accidental drops, impact, pressure, or crushing
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Water damage or liquid exposure
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Unauthorized repair, modification, or disassembly
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Use of incompatible accessories, chargers, cables, or third-party parts
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Products purchased from unauthorized sellers or second-hand platforms
4. Custom Lenses and Prescription Lenses
Custom lenses, prescription lenses, and other personalized lens options are tailored to your individual specifications.
Lens customization is not covered by the standard hardware warranty unless there is a confirmed manufacturing defect.
This warranty does not cover incorrect prescription information, incorrect pupillary distance, changes in your prescription, lens scratches from normal use, or personal preference related to lens tint, fit, or comfort.
5. How to Request Warranty Service
To request warranty support, please contact us at [Support Email].
Please include:
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Your order number
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The email address used to place the order
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A description of the issue
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Photos or videos showing the problem
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Any troubleshooting steps you have already tried
Please do not send any product back without contacting us first. Products returned without prior approval may not be accepted.
6. Warranty Review and Solutions
After receiving your request, our support team will review the issue and may ask for additional photos, videos, or troubleshooting steps.
If the issue is covered by this warranty, we may provide one of the following solutions:
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Troubleshooting support
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Repair service
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Replacement parts
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Replacement unit
The final solution will depend on the product condition, warranty eligibility, and inspection results.
7. Shipping Costs
For confirmed warranty defects, we may cover reasonable shipping costs related to repair or replacement service.
For issues not covered by the warranty, the customer may be responsible for shipping, inspection, repair, or replacement costs.
8. Repaired or Replaced Products
A repaired or replacement product will remain covered for the rest of the original 12-month warranty period.
Repair or replacement does not restart or extend the original warranty period, unless required by applicable law.
9. Contact Us
If you have any questions about warranty coverage or need support, please contact us:
Email: support@captionlens.com
Business Hours: Monday to Friday: 9:00 AM – 6:00 PM ( PDT )
Please include your order number so we can assist you more quickly.
